RESIDENTIAL ON-SITE SERVICES
住宅上门服务
WTF Technology Services has been providing Professional I.T. Support and Services since 1999 that are affordable for both small businesses and individual customers.
We try our best to balance between providing affordable and high quality services vs earning enough money to cover our expenses to pay experienced engineers so that we can always be here to see to your IT needs whenever you need our help.
WTF 技术服务 一直在提供专业 I.T. 自1999 年以来的支持和服务，无论是小型企业还是个人客户都可以负担得起。
我们尽力在提供负担得起的高质量服务与赚取足够的钱来支付我们支付经验丰富的工程师的费用之间取得平衡，以便在您需要我们的帮助时我们可以随时满足您的 IT 需求。
Book An Appointment! 与我们预约！
Need Service or Repairs?
需要服务或维修？
Got A Question? Contact Us! 联系我们！
Got a question for us?
有问题要问我们吗？
RESIDENTIAL ON-SITE SERVICE PRICING
Served By Competent Professional Engineers, not by interns or fly by night "expert"- 24 hours (24×7) in-home on site IT Support: Service at your doorstep! (Best Effort SLA. Subject to resource availability).
- No-nonsense policy: We list prices here to be transparent. No gimmicks, no nonsense, no hidden charges.
- Service Hours (Office Hours): Mondays to Fridays 1000 – 1759hrs (except Singapore Public Holidays).
- Service Hours (Weekday Evenings & Weekends): Mondays to Thursdays 1800 to 2159hrs (except eve of & Public Holidays), Sundays 1200 to 1759hrs.
- Service Hours (All Other Times): Mondays to Sundays, Public Holidays (all hours not included in “Office Hours”, “Weekday Evenings & Weekends”).
- Typical On-Site Service Duration: Most problems can be resolved on-site within 2 hours or less. About 80% are completed within 1 hour. Our over 25 years of IT knowledge and experience enables us to solve many problems quickly, saving you money!
- On-Site Service Fee (Office Hours): S$149 for 1st hour, S$119 per subsequent hour or part thereof (minimum 1 man-hour).
- On-Site Service Fee (Weekday Evenings & Weekends): S$169 for 1st hour, S$139 per subsequent hour or part thereof (minimum 1 man-hour).
- On-Site Service Fee (All Other Times): S$299 for 1st hour, S$179 per subsequent hour or part thereof (minimum 2 man-hours).
- Location Transport Fee (LTF): For selected locations like CBD for example, to cover higher transport costs and / or higher parking fees incurred. Please enquire with us and provide your location postal code for rates.
- Remote Area Fee (RAF): For selected locations like Tuas for example, to cover longer travel time and higher transport costs incurred. Please enquire with us and provide your location postal code for rates.
- * Currency, Goods & Services Tax: All fees are in Singapore Dollars (S$) and include prevailing (9%) Singapore Goods & Services Tax (GST).
- Service Priority: Contract customers will receive priority for service as well as receive better protection for their IT systems. Interested? Ask us!
- * Excludes: Cost of hardware, software, disaster recovery, data recovery services, additional trips to procure required hardware.
- * Excludes: Business customers operating from residential address. Business service rates will apply.
住宅式现场服务价格
由胜任的专业工程师服务- 24小时（24×7）全天候现场 IT 支持：上门服务！ （视情况而定）。
- 废话少说：我们在这里列出价格是透明的。 没有头，没有废话，没有隐藏的指控。
- 服务时间（办公时间）：周一至周五上午10.00至下午5.59（新加坡公共假期除外）。
- 服务时间（工作日晚上和周末）：周一至周四 下午6.00 至 晚上9.59（公共假日前夕除外），周六和周日 中午12.00 至 下午5.59。
- 服务时间（所有其他时间）：周一至周日，公共假日（“办公时间”，“工作日晚上和周末”中未包括所有时间）。
- 典型的现场服务持续时间：大多数问题可以在2小时或更短的时间内现场解决。 超过20年的IT知识和经验使我们能够快速解决许多问题，为您节省金钱！
- 现场服务费（办公时间）：第一小时 S$149，其后每小时或不足一小时 S$119（最少1个工时）。
- 现场服务费（平日晚上和周末）：第一小时 S$169，其后每小时或不足一小时 S$139 (最少1个工时)。需支付第一小时的预订费。
- 现场服务费（所有其他时间）：第一小时 S$199，其后每小时或不足一小时 S$179（至少2个工时)。需支付第一小时的预订费。
- 位置交通费（LTF）：例如对于CBD之类的选定位置，以支付较高的交通费和/或较高的停车费。 请向我们咨询并提供您所在位置的邮政编码。
- 偏远地区费用（RAF）：例如对于大士这样的选定地点，以支付更长的旅行时间和更高的运输成本。 请向我们咨询并提供您所在位置的邮政编码。
- * 货币，商品和服务税：所有费用均以新加坡元（S $）为准，并加收现行（8％）新加坡商品和服务税（GST）。
- 服务优先级：合同客户将获得服务优先级并为其 IT 系统获得更好的保护。 有兴趣吗？ 问我们！
- * 不包括：硬件，软件，灾难恢复，数据恢复服务的成本。
- * 不包括：从住宅地址运营的商业客户。 将收取商务服务费。
Book An Appointment! 与我们预约！
Need Service & Repairs?
Got A Question? Contact Us! 联系我们！
Got a question for us?
How do our Services Work?
我们的服务如何运作？
Contact Us 联系我们
For fastest service to your questions and appointment availability, please contact us via WhatsApp Messenger at
为了以最快的速度解决您的问题和预约时间，请通过 WhatsApp 联系我们，网址为 www.wtf.com.sg/WhatsApp。
Before we visit your home 在我们拜访您的家之前
- We will first contact you to have a better idea of what problem(s) you are facing.
- We will then provide a cost estimation based on the problem you have described to us for you to have an accurate idea on cost.
- An on-site appointment slot will be confirmed for you. On-site service time slots are subject to availability on a first confirmed, first reserved basis.
- Due to the high number of “no-show” / “late cancellation” / “late reschedule” (less than 24 hours before appointment) cases, a pre-payment of first man-hour applies for after Office Hours / Urgent / Emergency appointments to secure your appointment slot, payable in advance via PayNow.This amount will be offset from your on-site service fees after service is rendered. Late cancellations & rescheduling results in lost man-hours and income for WTF Technology Services as well as disrupts our employees’ personal time. It also delays service for other customers for appointment slots. We thank you for being understanding.
- 我们将首先与您联系，以更好地了解您面临的问题。
- 然后，我们将根据您向我们描述的问题提供成本估算，以使您对成本有所了解。
- 将为您确认现场预约空档。 现场服务时段视情况而定，先确认后保留。
- 由于“缺席”/“延迟取消”/“延迟重新安排”（预约前 24 小时以内）的情况较多，办公时间之后/加急/紧急预约需要预付第一工时费用 为了确保您的预约时段，请通过 PayNow 提前支付。这笔金额将在提供服务后从您的现场服务费中扣除。 延迟取消和重新安排会导致 WTF Technology Services 的工时和收入损失，并扰乱我们员工的个人时间。 它还会延迟为其他客户提供预约时段的服务。 我们感谢您的理解。
When we visit your home 当我们拜访您的家
We will proceed to rectify your reported issue in the shortest time possible. The time taken to rectify your issue will depend on a few factors:
- Speed of your equipment: If your equipment is responding very slowly, it will take more time for us to rectify your issue.
- Seriousness of the issue: Serious problems like large numbers of viruses, malware will require more time and work to rectify.
- Condition of hardware: If your hardware is showing signs of failing, it may take more time for us to rectify the problem as we often have to perform the same task multiple times for it to work.
If our engineer determines that the problem will take a long time to resolve, we may suggest that we take your faulty device back to our main office where we have an array of test equipment for further troubleshooting and repairs and also to keep our fees charged reasonable.
我们将在最短的时间内着手纠正您报告的问题。 解决问题所需的时间取决于以下几个因素：
- 设备的速度：如果您的设备响应速度非常慢，我们将需要更多时间来纠正您的问题。
- 问题的严重性：一系列问题，例如大量病毒，恶意软件，将需要更多时间和工作来纠正。
- 硬件状况：如果您的硬件显示出故障的迹象，则我们可能需要更多时间来纠正问题，因为我们通常必须多次执行同一任务才能使其正常工作。
如果我们的工程师确定问题需要很长时间才能解决，我们建议您将有故障的设备带回我们的总公司，那里我们拥有一系列测试设备以进行进一步的故障排除和维修，并保持合理的费用 。
When we are done on-site 当我们完成现场工作时
The engineer assigned to your job will collect any amount due for the work completed on-site and provide a Service Report. We accept the following payment modes:
- PayNow
- GrabPay (You can use your Credit Card tagged to your Grab account)
- Cash
We regret to inform that personal cheques or credit terms are not accepted.
An e-invoice will be sent to you via e-mail for your safekeeping at a later time.
分配给您的工作的工程师将为现场完成的工作收取任何款项，并提供服务报告。 我们接受以下付款方式：
- PayNow
- GrabPay （您可以使用标记到Grab帐户的信用卡）
- 现金
很遗憾地通知您，我们不接受个人支票或信贷条款。
电子发票将通过电子邮件发送给您，以便以后保存。
Our Promise to you 我们对您的承诺
We love working with technology and want all our customers to be happy. If for any reason you are not satisfied with our service, please get in touch with us and we will do all we can to make the situation right.
If we have assisted in network or software problems during our visit and if the same issue reoccurs, we will fix it free-of-charge¹ with our 30-days service guarantee.
We offer a 90 days warranty on workmanship for the below items.
- Hardware we supply carries a 30 days to 12 years Singapore Distributor carry-in warranty depending on the component replaced.
- Hardware we have repaired carries a 7-day to 1 year carry-in warranty depending on the component.
¹ No changes must have been made to any configurations or settings that we have previously completed. We reserve the rights to charge for rectification if any of the previously completed configurations or settings have been changed after we have left your premises.
我们喜欢与技术合作，并希望我们所有的客户都满意。 如果由于任何原因您对我们的服务不满意，请与我们联系，我们将尽一切努力使情况变得正确。
如果我们在访问期间协助解决了网络或软件问题，并且再次出现相同的问题，我们将免费提供¹，并提供30天的服务保证。
对于以下物品，我们提供90天的工艺保修。
- 根据所更换的组件，我们提供的硬件享有30天至12年的新加坡分销商随身携带保修。
- 根据组件的不同，我们维修的硬件具有7天至1年的随身保修。
¹不必对我们之前完成的任何配置或设置进行任何更改。 如果我们在离开您的房屋后对先前完成的任何配置或设置进行了更改，则我们保留收取纠正费用的权利。